Sidwell provides scalable technical support options to ensure the success of your GIS now and in the future. Our technical staff will assist you with any Sidwell-related issues that you may be having and will work to rectify the situation to your satisfaction. Many of the following technical support services are included with the purchase of Sidwell software.
-
Sidwell Help Desk during business hours
-
Updates to Sidwell software
-
Step-by-step assistance with GIS maintenance, software upgrades, integration scenarios, etc.
-
Use of “Remote Access” to solve problems (GoToMyPC, Remote Desktop, etc.)
-
Geometry and Topology check & report
-
Database “tuning”, including indexing, compaction, & troubleshooting
-
On-site support
Help Desk
1 (630) 549-1080 – Our Help Desk is available from 7am-7pm CST/CDT, Monday-Friday.
Contact Us
If you or your organization is interested in technical support services from Sidwell, please fill out our contact form, and an account manager will be in touch with you.