Logan County, Colorado
The Logan County Assessorโs Office in Colorado manages over 12,000 parcels
for approximately 22,000 people and provides essential land record
information to the public using GIS technology.
Challenge
In 2020, the Logan County Assessorโs Office identified a need for a modern
GIS solution that made land records and parcel data accessible and enhanced
the user experience with a user-friendly platform. The county also sought to
reduce in-person inquiries and associated costs while quickly providing
accurate, up-to-date information.
Solution : Portico
Logan County worked with Esri partner Sidwell to implement Portico, a
search-centric platform that serves as a one-stop shop for parcel
management. As part of the countyโs existing ArcGIS subscription, Portico
was included at no extra cost and did not require any customization.
The Portico solution provides a dashboard that showcases parcel data,
including valuation trends, flood zone classifications, and a property tax
calculator. The easy access to property specifics ensures the public can find
the information they need quickly.
Results
Implementing Portico has increased transparency and efficiency between
the assessorโs office and the public, including:
Increased self-service: Users can access property information from any
device without staff assistance.
Cost savings: Fewer phone calls and in-person inquiries have reduced
overhead and staff workload.
Improved customer experience: Portico provides an easy-to-use
interface with the most timely data.
โWe envision that this solution will minimize our staffโs time spent fielding
questions from the public as [residents] are now able to easily find this
information on their own,โ said Michaels, a representative of the Logan
County Assessorโs Office.
Find Out More
For more information on how Sidwellโs Portico solution can take your GIS
operations to the next level, contact us at info@sidwellco.com or visit
https://www.sidwellco.com/solutions/web-solutions/portico/
This case study is also posted on Esri: https://www.sidwellco.com/wp-content/uploads/2024/11/Logan-County-Case-Study.pdf