We pride ourselves on our ability to assist and provide results. As such, we have designed unique training and support packages where access to our team of professionals is just a phone call away. Protect your investment in GIS with guaranteed response times, remote support, Esri software bug research, and more with our support packages below.
With customized training sessions for Esri ArcGIS solutions, parcel editing workflows, and publishing web maps to support packages with guaranteed response times, we’re here to help you protect your GIS investment.
Premium
Premium Software Support
If you're looking for a little extra support with your GIS implementation, then you've found the package that was made with you in mind.
- Guaranteed response time of less than 2 hours
- Remote access support (Join.Me, WebEx, etc.)
- Esri software bug research
- *2 days (16 hours) of professional services time, including:
- • Esri and Sidwell software installation/configuration
- • Training
- • Python scripting services
- • MXD design assistance, including complex labeling and symbology schemes
- • Thematic mapping support
- • Step-by-step assistance with joins/relates to external databases
- • One geodatabase checkup that includes: geometry and topology checking of core cadastral features, attribute checks, annotation and cartographic subtype checking, report of findings and recommendations (no correction/repairing of errors will be done)
Parcel Fabric Workflow Support
We understand implementing new technology is a big deal. Fortunately, we provide front-line support for tools, workflows, and best practices to users working in the parcel fabric data model — for both ArcGIS Desktop and ArcGIS Pro. This support package allows customers to receive support from our professional services team to address issues directly related to:
- Best-practices technical and workflow support for Esri Parcel Fabric tools
- Step-by-step assistance with parcel mapping workflows
- Assistance with data specific map document design
- Help with existing Fabric adjustment workflows
- Assistance with mapping and display strategies for optimized visualization of data
- Routines and scripts to publish parcel fabric data to the desktop and/or web
- Help with understanding the structure of your data, reviewing attributes for QC, and other map analysis
- Future planning questions about software patches/upgrades or how map changes may affect other systems
As-needed Training and Support
Maybe a support package isn't right for you and you just need to reach out for a quick solution, we can help you out there too. With our on-demand support, we can provide you with a resource to address your specific need.