Sidwell is excited to announce that the DuPage County Department of Stormwater Management is now leveraging Accela Automation! They’re using the Accela Civic Platform to efficiently manage all their applications, certifications, and inspections.
DuPage County Stormwater Management specifically chose Accela’s permitting and property tracking software to streamline and keep tabs on all stormwater-related permit activities. Sidwell’s Implementation Team expertly configured the Accela Automation system to meet the County’s unique needs, providing comprehensive training and support throughout the transition.
Prior to the Accela implementation, Stormwater Management used a combination of various spreadsheets to track stormwater related activities. Paper files were maintained and stored in a variety of county locations. Status updates were communicated manually by phone, email, mail, or in-person.
Now with Accela, there is a simplified processed to track the status of reviews and inspections and the department can maintain a searchable database detailing project status, necessary contacts, inspection records, permit violations, and property history. There is additionally an integration with County GIS so that staff can easily navigate to property location data. Now department staff have automated workflows and improved record-keeping capabilities, and County customers are kept up to date electronically.
Anthony J. Charlton, Director
DuPage County Stormwater Management
With Accela’s Citizen Access Portal, stormwater applications can be submitted online, applicants can access their application status, and also submit online payments. Additionally, the electronic record keeping allows for public searches for FOIA requests.
Editor’s Note: This post has been updated for accuracy and comprehensiveness.
